Education
Network and Communications Management
2014 – 2017 | DeVry University, Lynnwood, WA
Certifications
- MTA 98-349 - Windows Operating System Fundamentals
- MTA 98-365 - Windows Server Administration Fundamentals
- MTA 98-366 - Networking Fundamentals
- MTA 98-367 - Security Fundamentals
- MTA 98-368 - Mobility and Device Fundamentals
- MTA 98-369 - Cloud Fundamentals
Technical Skills
Hardware: Cisco, Juniper, Arista, Dell, HP, Sun/Oracle, Quanta, Super Micro
Operating Systems: Windows 98, 2000 Professional, XP, Vista, 7, 8, 10, 11, Windows Server 2003/2008/2012/2019, Active Directory, Ubuntu, AlmaLinux
Software: MS Office 365, MS Outlook, VMWare ESXi, VMWare vSphere, KVM, Proxmox, Portainer, Apache2, A360 CAD Viewer, ServiceNow, Smartsheet, SharePoint, N8N.
Networking: Multi-line Telephone, Layer 2/3 Switches, Routers, Firewalls, IPS devices
Unique Qualities
Ambitious, motivated self-starter, hard working, organized, prioritize projects, multi-task, reliable, quick learner, work well as part of a team or independently, quickly adapt to various environments.
Experience Overview
Detailed documentation, integration, assembly and configuration of switches, routers, firewalls, IPS devices, PDUs, PSUs, patch cables (Fiber, DAC, AOC and CAT6) into 24-54U Data Center racks. Administration of User and Group objects in Active Directory domain. Windows Server 2003-2019, Microsoft Office Suite, SharePoint, Smartsheet, ServiceNow ticketing system, scheduling and dispatch software. Office administration support/management, accounting, payroll, quality control, HIPAA privacy and security training and implementation.
Work Experience
Technical Project Manager
7/2019 - Present | Redapt Inc
- Manage all technical aspects of projects including meeting with clients and transforming requirements into Build Documentation and Instructions
- Create profiles of servers and pull BIOS, RAID and BMC XMLs for automation
- Create JSON scripts for automation testing and configuration
- Calculate power balancing and redundancy configurations for PDU devices on single and 3-phase PDUs
- Create and validate network cable mapping
- Work with buyers, project managers, customer technical contacts, data center technicians, vendors, and production teams
- Create and maintain SOPs and Work Instructions for assembly, testing, configuration and quality control
- Compile cable kits, kanban kits and small parts kits based on build requirements
Data Center Technician 3 (Test Lead)
11/2018 – 7/2019 | Redapt Inc
- Manage Test and Repair of multiple brands of rack mounted servers, switches, storage devices, UPS, PDUs
- Troubleshoot faulty DIMMs, CPUs, Motherboards, Backplanes, RAID cards, PCIe components and peripheral devices
- Coordinate multiple orders and build schedules to ensure completion dates are met
Lab Support Engineering Lead
9/2018 – 11/2018 | Microsoft
- Manage lab data center staff and day-to-day maintenance of mixed-use live environment
- Maintain multiple brands of rack mounted servers, laptops, PCs, SDKs, Layer 2/3 Switches and Routers
- Perform periodic audits of DHCP pools to free up IP addresses
- Schedule maintenance periods for critical system repairs
- Re-imaging of systems for upgrades or repairs
- Power balancing management of entire lab environment
Data Center Technician/Travel Technician
6/2016 – 8/2018 | Redapt Inc
- Travel to customer sites to install rack connections via SMF, MMF, DAC, AOC, and CAT6 cross-connects
- Perform on-site and off-site rack builds and cabling
- Configure IP addresses and perform password resets
- Supervise and train in assembly and configuration of data center rack deployments
- Verify components match deployment requirements
- Install and label Power, Temp/Humidity Probes, various cable types for inter-rack and intra-rack connections
- Configure BIOS, firmware updates, RAID configuration, ILOM through manual and automated processes
Cable/MCAP Technician
7/2015 – 6/2016 | Insight Global (Contract to Redapt Inc)
- Assembly and configuration of data center rack deployments
- Verify components and escalate discrepancies to Technical Project Manager
- Cable racks per deployment specifications
- Install and label power, environmental probes, and various cable types
- Configure BIOS, firmware, RAID, and ILOM per customer requirements
Fault Locate Technician
7/2014 – 7/2015 | Pioneer Cable Contractors Inc
- Troubleshoot and repair underground and aerial-to-underground cable service drops
- Use TDR, A-Frame, Locator Wand and Trilithic Signal meter
- Draw diagrams for bury department and calculate estimated materials
- Document footage and designate Right of Way vs Street to House
Install Technician/Dispatch-Administrative Assistant
8/2010 – 7/2014 | Pioneer Cable Contractors Inc
- Installation, upgrade and troubleshooting of Cable TV, Internet and Telephone equipment
- Wiring of coaxial and CAT5e (telephone and data)
- Installation of Security equipment including IP cameras, networking devices, sensors
- Dynamic dispatch of technicians and routing
- Account management using CSG Systems, EROne, Technet, Outlook
- Billing reconciliation and documentation
References available upon request